Canadian Association of Occupational Therapists

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Posted: November-18-16


Workplace Safety and Insurance Board


With a vision to become the leading workplace compensation board, the Workplace Safety and Insurance Board (WSIB) provides no-fault insurance and compensation for Ontarians in the event of a workplace injury or illness. We are committed to delivering what matters: fast, accessible service and fair benefits at a fair price.
We’ve launched a comprehensive plan for modernizing and revitalizing the WSIB. This is an exciting time for the organization, and we invite you to be a part of it as we work to grow and improve the services we provide.
Recognized as a best-in-class learning organization, we promote professional development and are committed to providing our people with opportunities to lead, learn and grow, ensuring that we’re providing the best possible service to the people of Ontario. We offer a market-competitive total compensation plan and a robust wellness program that promotes a healthy lifestyle as well as work/life balance.
The work we do at the WSIB is meaningful and challenging, and it makes a difference to the people of Ontario. We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve.

Physiotherapist, Chiropractor or Occupational Therapist -
Quality Management Specialist (QMS), Health Services Division

Temporary Vacancy (up to 12 months in duration)
The WSIB’s Health Services Division is a key partner in the organization’s strategic transformation initiatives supporting the integration of recovery and return to work of injured and ill workers in Ontario.
We are looking for a Physiotherapist, Chiropractor or Occupational Therapist to monitor, evaluate and oversee provider and program performance to ensure quality and service standards are being met. The QMS will contribute to organizational and service excellence of Health Services, the Health Care Strategy and the Compliance Strategy.

  1.  Using quality management strategies/principles, design, implement, monitor and evaluate the services of health care providers (e.g. Regional Evaluation Centres, Specialty Clinics, Programs of Care, other health care programs) through a quality management program to ensure that programs and providers are outcome focused, timely and cost effective and directed to return to work. This will include analyzing clinical outcomes data submitted by the health care providers using various outcome measurement tools, such as DASH©, Beck Depression Inventory, SF-36 or Sheehan Disability Scale, and reporting results.

  2. Manage day-to-day issues raised by internal staff and management, health care providers and others. This includes conducting the clinical review process to ensure workers referred to programs receive sound, clear, best evidence- based recommendations and treatment interventions that achieve WSIB standards and timely resolution of issues.

  3. Monitor, evaluate and oversee provider and program performance. This includes:
  • Reporting on provider performance relative to the service level agreement, worker satisfaction and program objectives;
  • Identifying quality improvement opportunities and developing recommendations/options as appropriate;
  • Assessing and determining acceptable action plans to address any identified deficiencies in service levels;
  • Communication with providers to discuss their performance, current scorecard and action plan for remediation;
  • Monitoring results of implemented action plan and recommending to management corrective action;
  • In collaboration with the WSIB management, prepare and present findings on identified trends, outcomes and recommendations to WSIB senior management as well as to senior management of programs under review.

    4. Use databases to capture data and monitor progress for the quality management programs and other initiatives. Conduct reviews of data obtained from various data tools (e.g. performance measurement tool, monthly statistical reporting tool, Cognos, etc.) to identify trends and anomalies in billing, timeliness of referrals, accessibility, utilization, etc. Develop reports including recommendations for presentation to management using qualitative and quantitative measures.

    5.  As a technical resource, provide reports on clinical programs, services and providers, which include analysis, findings of clinical reviews, compliance with service level agreements and/or adherence with contract standards as well as recommendations addressing gaps in program delivery. Provide presentation of key performance indicators to management for discussion with providers, recommending audits and program development opportunities; and recommend and implement performance management plans to assist providers in meeting service level standards or service expectations.

    6. Audit individual cases for appropriateness and outcomes of the provided health care to workers and provide feedback to management with recommendations for program improvements, such as process changes and additional provider training.

    7. Develop training material on programs or services and deliver content as required as subject matter expert. Participate in training providers on WSIB programs, services and processes based on findings from the quality management program.

    8. Assist management in the contract initiation and renewal process by preparing Requests for Proposals (RFPs) or Requests for Information to solicit services for renewal of contracts or new provider contracts. Collaborate with Legal Services and Finance to negotiate and produce new contracts including incorporating fee schedules, performance measurement standards. Collaborate with Finance and Purchasing to review and evaluate RFP responses to select providers; provide advice in the determination and recommendations on contract renewals to ensure workers’ and WSIB needs are being met.

    9. Lead and/or participate in project teams involving health care strategy. Collaborate with others within the Health Services Division and throughout the organization to ensure work is aligned and integrated.

    10. Perform other related duties as assigned or required.


  • University completion at the post graduate level with a Masters in a regulated healthcare profession (e.g. Physiotherapy, Occupational Therapy or Chiropractic studies).
  • 4 years prior experience in a quality management and clinical environment.
  • Demonstrated strong leadership and judgment skills.
  • Demonstrated strong communication skills (verbal and written) and political acuity.
  • Demonstrated ability to manage and prioritize workload providing high quality customer service.
  • Demonstrated analytical, problem solving and critical thinking skills.
  • Demonstrated ability to work both independently and as part of a team.

    As a precondition of employment, the WSIB will require a prospective candidate to undergo a criminal records name check prior to or at any time following hire.

    To apply for this position, please visit our website; WSIB Job Opportunities and submit your application by the closing date noted above.

    We appreciate the interest of all candidates. Due to the volumes of applications we receive, we are only able to contact candidates that are selected to move forward in the recruitment process. The WSIB is an equal opportunity employer. Accommodation is available under the Ontario Human Rights Code.

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