Company Overview
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.

iA Financial Group is committed to fostering a workplace that promotes diversity and inclusion. We can provide accommodation in our recruitment and selection process to applicants with disabilities where required. Please contract your Recruiter, or send an email to 

Under the direction of the Rehabilitation Manager of Group Life and Disability, the Rehabilitation Consultant or Occupational Therapist or Other Allied Health Professional provides leadership to IA’s Group Disability department by managing the rehabilitation services provided to our insured members, managing our national rehabilitation vendors, providing rehabilitation expertise on a claim by claim basis and monitoring Service Agreements for providers, identifying needs and providing training on rehabilitation issues to IA's claim staff. The role also includes assessing the quality of rehabilitation services, plans and reports provided by vendors; ensuring rehabilitation services are proactive, addressing barriers to recovery, are cost effective and aimed at a return to productive living and a return to gainful employment. The Rehabilitation Consultant will also monitor and report on outcomes of rehabilitation interventions on a quarterly basis. In addition, there is management of rehabilitation costs, and providing oversight and assistance regarding the planning and implementation of return to work programs, along with the potential for mediation and negotiation with rehab related stakeholders. This role requires a high degree of multi-tasking, the ability to be flexible and to adapt to the needs of the department and IA's clients, and the ability to prioritize as you will often be faced with conflicting demands with short turnaround time requirements. 

Specific Job Duties:

Manage vendor relationships and monitor quality and value by:

  • assist in overseeing outsourced rehabilitation activities on approximately 20% of IA’s active claim files at any one time monitoring and evaluating over 60 different external rehab vendors across Canada
  • reviewing and auditing vendor performance and taking appropriate action when Service Agreement and Service standards are not met
  • providing regular coaching and direction to vendors to align philosophies and ensure proactive and successful rehabilitation services are provided to IA’s clients/claimants
  • vendor management – ensuring the most effective and efficient treatments are available to our claimants
  • conducting research on and selecting all vendors used for our external rehabilitation services and ensuring an up to date vendor list is maintained and accessible
  • managing Service Agreements with vendors, including pricing, reporting, service and quality expectations
  • authorizing and monitoring rehabilitation expenses to ensure good return on investment
  • on a regular basis, providing an overview of rehabilitation services, turn around times, outcomes and statistics for the department
  • on a quarterly basis, assisting with completion of a detailed rehabilitation report regarding usage, cost and outcomes
  • working collaboratively with IA’s other internal staff and rehabilitation consultant/occupational therapist, in ensuring the delivery of proactive and effective rehabilitation services to our insured members
  • communicating, corresponding and collaborating with other health and/or medical professionals with respect to rehabilitation services, recommendations and goals to achieve positive outcomes, and to ensure vendors understand the group disability policies and provisions that could impact the process or their involvement

Provide leadership to department members by:

  • participating in and facilitating case conferences on rehabilitation best practices and providing assistance for complex claim management
  • using rehabilitation expertise to provide coaching and direction on a one-on-one basis to our Disability Case Managers, assisting them with the development of proactive case management plans as it relates to rehabilitation, and with development of more comprehensive rehabilitation plans, and with the application of contract provisions with respect to rehabilitation and treatment

Provide added value to our clients by:

  • contribute to the overall health of the LTD plan by facilitating more timely return to work for claimants
  • participate as needed in client meetings to explain and answer questions pertaining to complex claims, particularly surrounding rehabilitation plans
  • participate as needed in presentations to promote IA’s disability management expertise & product offerings, particularly surrounding rehabilitation plans



  • Extensive functional rehabilitation experience (5 yrs) or several years active rehabilitation experience
  • Sound knowledge of Rehabilitation Industry Standards, Disability Insurance and medical terminology, and Disability and Rehabilitation management best practices
  • Excellent written and oral communication skills
  • Solid Word, Excel, and Powerpoint skills


  • Related University degree, preference will be given to those candidates with a regulated rehabilitation health professional designation (in good standing with their college), such as a registered Occupational Therapist, or a similar Health Sciences related education
  • Accredited Rehabilitation Professional (ARP) and/or Canadian Certified Rehabilitation Counselor (CCRC) would be an asset
  • Completion of related Insurance Industry courses would be an asset


  • Ability to multi-task and prioritize when case loads may be large and complex.
  • Excellent interpersonal and conflict management skills
  • Ability to make difficult decisions which may have significant impact on claimants and our Business independently
  • Proven problem solving skills.
  • Strength in working independently and in a cohesive team environment
  • Accuracy and attention to detail
  • Proven analytical, and organizational skills
  • Ability to think of creative solutions to rehabilitation problems
  • Demonstrated interest toward helping individuals return to productive living and return to gainful employment