We have opportunities for entitlement officers in our Worker and Employer Services division to provide timely, exceptional customer service by making entitlement decisions on claims, managing health care benefits, and answering questions about claim decisions.

Our entitlement officers come from a variety of backgrounds: kinesiology, occupational therapy, nursing, social work, immigration, human resources, education, insurance, and finance. If you are committed to providing compassionate service and have experience making well- reasoned decisions by applying law and policy, we have entitlement officer positions available in Kelowna, Prince George, and Victoria. Apply now for positions scheduled to start in September 2018. We’ll be reviewing applications weekly. Please specify in your cover letter which location(s) you prefer.


What you’ll do

As an entitlement officer you will:

  • Gather information by telephone and in person, analyze information to determine relevant facts, and weigh evidence to make reasoned decisions in a timely manner
  • Review medical documentation and other evidence to determine the eligibility of workers for compensation benefits
  • Communicate verbally and in writing to workers, employers, health care providers, and other representatives to ensure that entitlement decisions are delivered and clearly understood
  • Support injured workers in their recovery by arranging short-term disability benefit payments and appropriate treatment
  • Ensure employers have an early return-to-work process in place


Is this a good fit for you?

We’re looking for people who can:

  • Exhibit excellent interpersonal skills and a high level of professionalism to provide empathetic, tactful, respectful, and courteous service
  • Apply strong organizational and time management skills to handle a high volume of claims
  • Effectively communicate confidential and sensitive information to a wide variety of clients, both orally and in writing, using discretion and tact
  • Take initiative in complex matters
  • Make decisions when there may be disagreement
  • Work both independently and in a team environment


Your experience and educational background

  • A post-secondary diploma or degree in business, healthcare, communications, science, or a related discipline
  • A minimum of 18 months of experience involving independent decision-making, and applying law and/or policy
  • A valid driver’s license
  • An equivalent combination of education and experience will be considered


Who are we?

At WorkSafeBC, we’re dedicated to promoting safe and healthy workplaces across B.C. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases do occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers’ compensation system today and for future generations. We’re honoured to serve the 2.3 million workers and 231,000 registered employers in our province.


Visit our career page at and select See Job Openings to submit a resume and cover letter that details your characteristics, accomplishments, and prior work experience related to the requirements for the position. We can only accept applications submitted through our website.

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Ottawa, ON K2E 7J6 Canada