FAQs for CAOT e-Books
CAOT ebooks cannot be printed. Only forms can be printed.
What is Lock Lizard (Safeguard Secure PDC viewer)?
Safeguard Secure PDC Viewer is a FREE standalone application that enforces the licensed use of secure PDF documents (for example how long they can be viewed, if they can be printed, etc.).
Why do I need to download Safeguard Secure PDC Viewer?
The e-Book is a secure PDC file. PDC files can only be read on the Safeguard Secure PDC Viewer. This is similar to PDFs, where you must download Adobe Reader in order to read a PDF.
Is Safeguard Secure PDC Viewer a free download?
Yes it is a free download. See directions below:
Installing the Viewer (Windows)
- Click on one of the following links: Windows Viewer (exe) Windows Viewer (zip) Windows Viewer (msi)
- Choose 'Save' to download to your desktop. Once downloaded, right-click on the program and select 'Run As Administrator' to start the installation process.
Installing the Viewer (Mac)
- Click on the following link: Mac Viewer
- Confirm the download process. PDCViewerSetup.dmg will be downloaded to your Downloads area and displayed under the Devices section (if it does not show up in Devices then first double-click the file from the Downloads area).
- In Devices, click on PDCViewerSetup to extract the .pkg file. Double-click on the .pkg file to start the installation process.
NOTE: YOU MUST MANUALLY OVERRIDE APPLE'S GATEKEEPER BY CONTROL-CLICKING THE APPLICATION AND CHOOSING TO OPEN IT.
Installing the Viewer (iOS) (iPads)
- Install PDCViewer by downloading it from the Apple App Store (search for LockLizard), or click on the following link: iOS Viewer
- Follow these instructions for installation & license registration (activation) or watch this video.
Which devices are compatible with Safeguard Secure PDC Viewer?
Safeguard Writer is compatible with the following platforms:
Windows platforms (32 and 64 bit):
Windows 2000 (with service pack 3 and above)
You must have Windows administration privileges in order to install the Writer software. In Windows 7, 8, and 2008 you must also right-click on the installation exe and select ‘Run as Administrator’.
Mac OSX 10.4 or above.
iOS 5.01 (iPads) and above (The Viewer will not run on devices that have been jailbroken) The free PDC viewer must be downloaded from the Apple App store. Search the app store for Lock Lizard.
Why do I need to download a license for my e-Book?
A license proves that you have purchased the e-Book. Without the license, you will not be able to view the PDC file on the Secure PDC Viewer.
Where do I get my e-Book to download?
Access all eBooks here.
Can I transfer e-Books that I have already purchased or downloaded to another computer?
No, once a license is downloaded to one computer, it cannot be moved to another computer.
What is the maximum number of computers and devices that I can activate my license?
You can only activate your license on one device. Be sure to download the license on the device you want to view your e-Book on.
Support. What can I do if ....
I am having trouble installing Safeguard Secure PDC Viewer.
The most common problem with downloading the viewer is firewall issues. Please read Viewer help.
I cannot find where to get my e-Book.
Access all eBooks here.
I have downloaded the Safeguard PDC Viewer and my e-Book, but the e-Book does not open.
You need to download the license you received in the Lock Lizard email. It is listed below the installing view section called ‘Registering (activating) your license’. Click the link: download your license file and select 'Open with Safeguard Viewer' to complete the registration process. Once you have saved the license, you can click on the PDC file in the viewer that you have previously downloaded.
I get an error message saying my document has expired.
Follow the directions on this page exactly - it is key that you do not skip a step: Please see http://locklizardkb.com/knowledge-base/issue-document-expiry-message-is-displayed-before-a-document-has-expired/
If you purchased the TOTEM, it does expire after the National Occupational Therapy Certification Exam (NOTCE), please contact firstname.lastname@example.org. For all other e-Books, contact email@example.com
I get an error message saying that I do not have a license for the e-Book.
I get an error telling me to turn off my screen capture.
Lock Lizard is designed so that you cannot take screen shots of the publications. Windows has a program called One Note that runs in the background of some version without you necessarily knowing about it. To turn it off, click ctrl + alt + delete. Open the task manager. It typically opens the tab at the top for applications, open processes and find One Note and turn it off.
If that does not work, contact firstname.lastname@example.org
I get an error message indicating document access failed.