Publications purchasing and return information

Canada Orders

Delivery

  • Shipping costs are based on total cost of publications and products.

  • Shipments are processed in our office within 10 business days.
  • Expedited shipping will be used for all orders unless another method is chosen. Faster options include:
    • Express Post - See delivery schedule below
    • Priority Courier (overnight delivery between major cities) - To use this shipping method please contact our office at 800-434-2268 ext. 221.
  • Faster shipping methods do not include processing time. If you would like your order processed faster, there is a $10.00 fast-track fee. Add the fast-track fee to your order and it will be shipped from our office within one business day (shipping timelines still apply).
  • If your order is over $250.00 you will be contacted with the shipping rate.
Shipping delivery times do not include processing time
Regular 3-10 business days
Express Post 1-2 business days 

US/International Orders

Delivery

  • All orders are shipped surface delivery, unless otherwise specified.
  • Shipments are processed in our office within 10 business days.
  • Faster shipping methods do not include processing time. If you would like your order processed faster, there is a $10.00 fast-track fee. Add the fast-track fee to your order and it will be shipped from our office within one business day (shipping timelines still apply).

Shipping delivery times do not include processing time
US - Expedited 4-8 days
US - Express Post 2-3 days
International - Surface 6-8 weeks
International - Express 1-2 weeks
International - Air Packet 2-4 weeks - not available for all orders

General Purchasing Information

  • All orders must be prepaid, including shipping charges and applicable taxes, with the exception of CAOT members.
  • CAOT members receive a 25% discount on most CAOT publications. This discount is for personal use only. Any member failing to login who requests a refund is subject to a $10.00 administration fee.
  • Bulk discounts apply to orders of 25 books or more.
  • All items, subject to availability, will be shipped within 10 business days of receiving order/payment.
  • Prices are subject to change without notice.

Methods of Payment

  • We accept Visa, MasterCard, cheques, international money orders and wire transfers, payable in Canadian or U.S. funds.
  • All prices are quoted in Canadian funds.
  • For credit card orders not made through the store, we recommend printing your order and faxing it to 613 523-2552 or calling us with your credit card information at 800 434-2268, ext. 221 (toll free in Canada and the U.S.), or at 613 523-2268, ext. 221
  • Please ensure to select the correct shipping/handling method and include the correct shipping taxes.
  • Please add the appropriate sales tax(es) to your order.
  • For cheque or money orders, please print your order and mail it to:
    Publications Department
    100-34 Colonnade Rd.
    Ottawa, ON K2E 7J6
    Canada
  • For details about wire transfers, contact our Finance Department for details at: email or call us toll free at 800 434-2268, ext. 227, or at 613 523-2268 ext. 227.

Sales Tax

eBooks

Taxes on eBooks are based on the province in which you reside. See the schedule below for further details:

  • Newfoundland, New Brunswick, Prince Edward Island and Nova Scotia - 15%
  • Ontario - 13%
  • Quebec - 14.975%
  • All other Canadian Provinces - 5%

Publications

Taxes on publications are 5% for all orders within Canada. For orders placed from outside Canada there are no applicable sales taxes. Shipping costs are taxable.

Returns

  • Books received at the CAOT National Office with charges pending will be refused.
  • There are NO returns on eBooks and/or materials purchased.
  • Shipping costs will be accumulated by CAOT should the return be due to CAOT’s error.
  • Returns related to loss, damage and missing content must be submitted within 30 days for orders within Canada and within 90 days for orders to the U.S.A. or an international destination.
  • Returns related to overstock and in surplus of 3 items will be subject to a $50 return fee and must not exceed 25 copies. All shipping costs, including all customs/duty fees, are the purchasers responsibility and must be placed within 12 months of the date of purchase.
  • Returns related to unwanted items and below the 3 item threshold must be placed within 30 days of receipt. All shipping costs, including all customs/duty fees, are the purchasers responsibility.
  • All Returns are subject to an approval by CAOT Publications department prior to processing; please contact 1-800-434-2268 ext. 241. For all returns related to loss, damage and missing content please allow 3-5 days for approval.

Subscription Refund Policy

Refunds are only available for subscriptions that have not begun and are subject to a $10.00 service charge. Once a subscription has begun there are no refunds.

For questions or concerns about this information, please do not hesitate to contact our Publications Assistant, toll free in Canada and the U.S. at 800 434-2268, ext. 221, or at 613 523-2268, ext. 221, or by e-mail at publications@caot.ca

Complaint Handling Procedures

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100-34 Colonnade Road
Ottawa, ON K2E 7J6 Canada