Webinars FAQs

Should you have a question that is not answered in this section, do not hesitate to contact 1-800-434-2268 x231 or education@caot.ca. We would be happy to assist you.

We have answered your most frequently asked questions below regarding types of Webinars, registration, cost, bundles, group rates, receipts, recordings and advertising.

General information

What is the difference between a Practice Evidence Webinar and a News & Resources Webinar?

Practice Evidence Webinars (formerly CAOT Lunch & Learn webinars) provide evidence-informed, occupation-based and practical skills and information that occupational therapists can take away and apply in their practice. They are offered on a wide range of topics to match the areas of practice of CAOT members.

News & Resources Webinars (formerly CAOT Water Cooler Talk webinars) are usually presented by CAOT National Office staff or a partner of CAOT to deliver the information on projects, updates, resources and initiatives relevant for Canadian occupational therapists. They are free and exclusive to CAOT members and associates!

How long is each Webinar?

Unless specified otherwise, all Webinars are one hour in length and include a 10-15 minute question and answer period.

Are the Webinars offered in English or in French?

Webinars are offered in the language in which they are advertised. If you are interested in attending the same or a similar Webinar in a different language, please let us know

What is the maximum number of registrants for each Webinar?

There is a maximum of 95 registrants for all Webinars; unless otherwise specified.

Registration and cost

How do I register for a Webinar?

  • Webinars currently open for registration are found in the listing of Events [ link ] on the homepage of www.caot.ca. The listing of Events can also be accessed from the webinar page [ link ] of the CAOT site or from My Account [ link ].
  • Once you select your Webinar, use the ‘Register’ link to complete your registration through the CAOT Store. You will be prompted to “Login and Register” or “Create an Account and Register.”
  • If you are a current CAOT member, your Member ID is used for login. 
  • If you are not a CAOT member but have a CAOT account set up, your Account ID is used for login.
  • If you are not a CAOT member and do not have an account set up, you will be prompted to create an account.
  • Payment can be made by using Visa or MasterCard.
  • Your registration has been successfully completed when you receive a confirmation letter by email.
  • If you encounter problems with the online registration, contact 1-800-434-2268 x222 or email us at education@caot.ca

What is the cost to participate in a Practice Evidence Webinar?

CAOT Members and Associates save almost 50% on Practice Evidence Webinar registration fees! The individual rate to participate in a Practice Evidence Webinar is $50 for members and associates or $95 for non-members. If you are interested in many upcoming Practice Evidence Webinars, purchase a bundle and save an additional 20-75% off.

# Practice Evidence WebinarsIndividual rate 
(Purchased by CAOT Member or Associate)
Institutional rate 
(Purchased by CAOT Member or Associate)

1

$50

$250

5 $200 $1000
10 $300 $1500
15 $375 $1875
Annual pass* $395 $1975


*A minimum of 30 Practice Evidence Webinars are offered per year. Each webinar in the annual pass is therefore equivalent to less than $14 for individuals and less than $66 for institutions/groups.

Following the purchase of a bundle of Practice Evidence Webinars, you will receive "credits" which will visible on your member portal. The credits for the annual pass expire 1 year following purchase; the credits for the bundles of 5 to 15 Webinars expire 2 years following purchase. The credits is associated to your CAOT profile and may not be shared.

Can a non-member register for a Webinar?

For Practice Evidence Webinars, non-members may register. However, because CAOT Members and Associates save almost 50% on Practice Evidence Webinar registration fees, it may be more cost effective to become a CAOT member or associate rather than pay the non-member rate for several Practice Evidence Webinars.

News & Resources Webinars are exclusive to CAOT members and associates therefore you must be a member to participate. The chart below may be helpful for you to identify your membership category eligibility.

If you are a/an…You are eligible to become a…

Registered occupational therapist in Canada

CAOT Member (first-year members and new graduates receive a 50% discount on membership fees)

Occupational therapist assistant from an accredited OTA/PTA program CAOT Occupational Therapist Assistant Associate
Student of an entry-level occupational therapy program or OTA/PTA program in Canada CAOT Student Associate
Occupational therapist living outside of Canada who passed the National Occupational Therapy Certification Examination CAOT Member Practicing Outside Canada
Occupational therapist living outside of Canada who has not passed the National Occupational Therapy Certification Examination CAOT Individual Associate
Health professional or professional from a different discipline CAOT Individual Associate

How can we get a group discount?

For Practice Evidence Webinars, an “institutional rate” is available for groups of up to 25 people, participating from up to 3 sites/computers. This option is more cost effective than “individual rates” when there are at least 6 people in the group. Groups may also purchase a bundle to save an additional 20-75% off!

# Practice Evidence WebinarsIndividual rate
(Purchased by CAOT Member or Associate)
Institutional rate
(Purchased by CAOT Member or Associate)

1

$50

$250

5 $200 $1000
10 $300 $1500
15 $375 $1875
Annual pass* $395 $1975

*A minimum of 30 Practice Evidence Webinars are offered per year. Each webinar in the annual pass is therefore equivalent to less than $66 for institutions/groups.

CAOT will send the webinar login details and instructions to the individual who registers on behalf of the group (the registrant). The registrant is responsible for sending out the link to the other 2 sites. Each site must log in with the same link and login details (the registrant's full name and CAOT password provided in the email).

If your group is larger than 25 people or located in more than 3 sites/computers, please contact education@caot.ca

Are Webinars open to students?

Yes! CAOT student associates are welcome to participate in all Webinars. CAOT student associate membership is free to students enrolled in an entry-level occupational therapy educational program in Canada or an educational program leading to an entry-level occupational therapy education program in Canada. Join as a CAOT student associate to access a full range of member benefits.

What is the cancellation/refund policy for Practice Evidence Webinars?

For live Practice Evidence Webinars:

All cancellation/refund requests must be sent in writing to education@caot.ca. Cancellation requests received prior to the registration deadline will be given a 50% refund. CAOT will not provide a refund after the registration deadline. If you are unable to attend the Webinar live, all webinars are recorded (unless there are exceptional technical difficulties) and registrants receive access to the recording following the Webinar.

CAOT reserves the right to cancel or modify all events. If a Practice Evidence Webinar is cancelled by CAOT, you will receive an adjustment on your bundle.

For On-Demand Practice Evidence Webinars:

Access to the recording, handouts and certificates for On-Demand Webinars are provided automatically following purchase through the CAOT Store therefore no cancellations/refunds will be provided once the purchase is completed. Prior to purchasing an On-Demand Practice Evidence Webinar, please ensure your system meets the following technical requirements:

  1. Internet connection
  2. Adobe Flash Player 13.0. To verify if Flash Player is installed and to update your version if required, click here and follow the instructions.

Because of the Adobe Flash Player requirement, typically a computer is required. If you would like to view the webinar recording on a mobile device, we invite you to consult the Adobe Connect Forums for additional information on your mobile device prior to purchasing the On-Demand Webinar.

If you experience technical difficulties with your On-Demand Practice Evidence Webinar, please provide details on your type of device and the technical difficulty you are experiencing to education@caot.ca and we will be happy to assist you with troubleshooting.

What is the cancellation/refund policy for bundles or recordings of Practice Evidence Webinars?

All cancellation/refund requests must be sent in writing to education@caot.ca. Cancellation requests received within 48 hours after purchase will be given a 50% refund. No refunds will be granted more than 48 hours after purchase or after the Webinar recording has been received.

Participating in the Webinar

What do I need to do to prepare for the Webinar?

Participants will require a high-speed internet connection (wired connection preferred) and Adobe Flash Player version 13.0 or higher to connect to the webinar platform. The webinar software is compatible with both Windows and Mac computers. At least one day prior to the webinar, please conduct this test (approximately 30 seconds) to ensure your Internet connection and Adobe Flash Player version are adequate.

When will I receive Webinar login information?

Login details are sent out via email five to six days prior to the Webinar, and a reminder email is sent one business day before the Webinar. If you have not received the login details in this timeframe, consult the answer to frequently asked question “Why am I not receiving CAOT emails?” below.

What do I need to do the day of the Webinar?
  1. Please ensure that your Internet browser pop-up blocker is disabled on the day of the webinar as Adobe Connect will open in a new window.

  2. Connect headphones or external speakers for optimal audio quality. If you would prefer to test your audio quality prior to the webinar, we have prepared an Adobe Connect webinar room for this purpose: http://caot.adobeconnect.com/audiotest/

  3. Follow the steps in the email with the login details to connect to the Adobe Connect room. Registrants must log into the Webinar platform using the same name (first and last) used in their registration.

Will I receive handouts prior to the session?

A PDF copy of the presentation slides are sent to the registrants at least one day prior to the webinar and a copy is also available in the “Handouts for participants” box in Adobe Connect.

Why am I not receiving CAOT emails?

There may be a few reasons why you are not receiving CAOT emails. Please ensure that your contact information is updated in our database records. You can update your Profile

  1. by logging into My Account and updating your email address; or

  2. by contacting CAOT by telephone (1-800-434-2268 ext. 222); or

  3. by email at education@caot.ca.

Certain email domains, such as Gmail, Hotmail, Yahoo, etc. have a blocked address feature. CAOT emails may be blocked by your email provider. To whitelist CAOT email addresses and ensure you receive correspondences to your inbox, follow the steps outlined for whitelisting email addresses from ‘@caot.ca’. It may also be possible that CAOT emails are automatically filtered by your email provider and sent to your trash folder or to your spam/junk folder prior to being deleted. Please verify the email settings of your account to ensure you receive all correspondences from CAOT.

What should I do if I encounter technical difficulties during the Webinar?

Please write a note in the Chat box in Adobe Connect or email education@caot.ca.

Certificates, receipts and recordings

How do I obtain a certificate of attendance for my professional development portfolio?

A certificate of attendance is sent to all registrants after the Webinar and to each person that purchases a recorded Practice Evidence Webinar. This certificate may be completed with your name to attest your participation in the Webinar and to keep for your records. Please note that only those who have registered for the Webinar complete the certificate.

 I registered for the Webinar. How can I access a recorded version at a later time?

All registrants receive an email containing details to access the On-Demand Webinar within 5 business days of the live Webinar. Institutions/groups may request a CD copy of the On-Demand Practice Evidence Webinar by emailing education@caot.ca and providing the requested mailing address.

What if I cannot attend the Webinar live?

Pending exceptional technical difficulties, all Webinars are recorded and made available as On-Demand Webinars within 2 weeks following the live Webinar. On-Demand News & Resources Webinars are available to CAOT members and associates free of charge on the CAOT website.

On-Demand Practice Evidence Webinars are available for purchase at a cost of $50 for CAOT members and associates or $95 for non-members. Bundles are also available for On-Demand Webinars. Please note that you will not receive a web link immediately. A CAOT staff member will process and send you the web link within 5 business days. Once you receive the link to the webinar archive, you may access it multiple times. There is no expiry date associated with the link.

How can I get a receipt?

To obtain a receipt, please log into My Account and look in My Purchases. You can then print or email the receipt for any of your previous orders. Should you have any additional questions or experiencing issues obtaining your receipt, please contact us at education@caot.ca or 1-800-434-2268 ext. 222.

Occupational therapists registered in Ontario may contact education@caot.ca to request a receipt that is suitable for a refund through the Allied Health Professional Development Fund (AHPDF).

Advertising and sponsorship opportunities

How can I advertise my webinar to CAOT members?

The opportunities to advertise a workshop, course, certification or webinar through CAOT can be found on the Sponsorship & Advertising page. If you would like further information about advertising opportunities with CAOT or if you have additional questions, please contact our Business Development Team at advertising@caot.ca.  

How can I share information about my products and services during a Webinar?

If you would be interested in sponsoring a Webinar to share knowledge about your products and services with occupational therapists across Canada, the available opportunities can be found on the Sponsorship & Advertising page.

Opportunities to Get Involved

How can I present a Practice Evidence Webinar with CAOT?

Practice Evidence Webinars (formerly CAOT Lunch & Learn webinars) provide evidence-informed, occupation-based and practical skills and information that occupational therapists can take away and apply in their practice. They are offered on a wide range of topics to match the areas of practice of CAOT members. If you are interested in presenting a Practice Evidence Webinar with CAOT, please complete the proposal form and send it to education@caot.ca

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